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Instructions - Versions - Error Message Codes & FAQ Access

IMPORTANT NOTICE
PLEASE, make sure that we have a valid, usable email address for you so tech support is certain
you will get emailed Notices of Maintenance windows or any Scheduled or Unscheduled issues that arise.
Also, please be sure to white list "techsupport@usdatavault.com" so critical notices are delivered to you properly.

Go HERE to see current system status notices.


This page will guide you through the typical initial setup of your software.    Just follow the first steps next to the US DataVault Logo to get started.

If you have any other questions, feel free to browse our FAQ page, or use the Google Search function.



                

The Internet US DataVault

1 Knowledge Base Categories
1 1 1 1
1 Search for a specific file to restore without having to look through all your backups.            

1 Version History   For Version History, please contact techsupport.

As of 03/01/2012 the current Version is 11.0.1.0

1 Backup Reports - Definitions of "Exceptions"

Status: Backup job was successful
Color: green
Occurs: This message will be displayed when a backup was successful.

Status: Backup job failed
Color: red
Occurs: This message will be displayed when a backup has failed.

Status: Backup job was canceled
Color: orange
Occurs: This message will be displayed when a backup is canceled by a the user.

Status: Backup job was successful with exceptions
Color: gold
Occurs: This message will be displayed when a backup was successful but some files, might have been locked or in use by the user.
NOTE: The number of times the "Success with Exceptions" Notice is reported depends on the number of "Versions" you choose to keep.

Status: Backup stopped due to time constraints
Color: gold
Occurs: This message will be displayed when a user defined x amount of hours a backup can run for before it cancels itself.

Status: Backup job was already running, new backup did not run
Color: gold
Occurs: This message will be displayed when a backup with the same profile name on the same computer tries to run while another is running with same profile name.

Status: Backup job completed. No files to backup
Color: gold
Occurs: This message will be displayed when a user tries to backup a file or path they do not have access to and not 1 file is backed up.

Status: Backup Job Failed. Account locked
Color: red
Occurs: This message will be displayed when a user's account is locked via the WebOperator.

Status: Backup Job could not be completed, user exceeded allowed quota.
Color: gold
Occurs: This message will be displayed when a user's account has exceeded his/her allowed quota, defined by the WebOperator.

Status: Backup job could not be completed, local disk is full.
Color: gold
Occurs: This message will be displayed when the backup client has no available drive space to store local flat file information (SQLite DB).

Status: Backup job could not be completed, no files backed up.
Color: gold
Occurs: This message will be displayed when the Executive Client couldn't connect to a machine or a drive. Usually related to a machine being off during backup or invalid credentials (wrong user name/password).

Status: Backup job completed. No files to backup. Color: green Occurs: This message will be displayed if there are no files changed or there are no files to backup (non existent).

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